Denkeeper Privacy Policy
Denkeeper provides AI-assisted intake and team handoff for homeowners, landlords, and property managers in Jacksonville. This policy explains the information we collect when you submit a home-service request, how we use it to review and coordinate that request, and the choices you have over your data.
Information we collect
- Contact details: name, phone number, email address.
- Project details: scope summary, property address or ZIP code, urgency level, scheduling notes.
- Optional context: photos, access instructions, safety notes, gate codes, pet notes, and other details you choose to share.
- Usage data: basic analytics, chat telemetry, and request status events used for reliability and quality monitoring.
How we use your information
- Match your repair request with the right local professional.
- Coordinate scheduling, confirm appointments, and keep all parties updated.
- Provide customer support and resolve any follow-up issues.
- Measure service quality, response time, and operational improvements.
Sharing & third parties
We share only the details needed to review or fulfill your request with service providers and platform partners (such as payment processors, SMS providers, and analytics tools) involved in the process. We do not sell personal information to advertisers.
Data retention & deletion
We retain records long enough to fulfill requests, meet contractual obligations, and comply with applicable legal requirements. You can request deletion at any time — see our data deletion instructions.
Contact
Questions, corrections, or data requests? Email help@denkeeper.com.
Last updated: July 28, 2026. See also our Terms & Conditions and How Denkeeper works.